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Wednesday, July 15, 2020  

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Appraiser Database FAQs

Frequently Asked Questions about Appraiser Database - ADB

Welcome to the Appraiser Database FAQs page. 

Here you will find the answers to our most frequently asked questions.

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4.0 Shop FAQs

4.0.4 Why doesn't my order show up in the cart when I go to checkout?

We have found this is a problem that occurs when one of the latest AOL programs is installed on your PC.

Some versions of the AOL install program appear to change the browser settings so that some web site programs do not work on those computers that have it installed. If you are using the AOL version of the IE browser or the AOL browser then you may see this non-working activity on many web sites, not just ours.

To stop AOL from stealing your browser setting and making you do everything through AOL - simply change your PC settings back to the default - as follows:

Click the START button and go to Set Program Access and Defaults
(this can also be found in the add and remove programs area)
AOL has changed your setting to custom to force everything to go through their own AOL branded windows.
Change this back to the default setting of Microsoft Windows and click OK.

AOL may have changed your security settings as well.
You can change your security settings within Internet Explorer as follows:

Open an Internet Explorer browser window. Make sure all other browser windows are closed.
Select the TOOLS drop down menu from the top of the page.
Select Internet Options
Now select the Security TAB
Click on Trusted Sites icon and then click on the Sites button.
Add to the in the box Add this web site to the zone
Make sure to uncheck Require server verification (https:) for all sites in this zone
Then click the add button.
You will see the web site is now added to the list.
(You may need to add other web sites that AOL has stopped from working properly too)

Many web sites rely on cookies, in fact almost all of them (Amazon, eBay, etc.). A cookie is a small file that is placed on your computer during your session in the web site that remembers your user info such as login, username and passwords (in this case items selected in the shop). It would appear that AOL has stopped allowing cookies to be added, yet they allow their own cookies, go figure?

You may wish to contact AOL and ask them why they would presume to make these changes to your computer settings without asking for your permission. We cannot think of why they would do this.

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